How to improve customer service in your eCommerce?

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How many do you visit from the moment you decide to buy a product until you pay for it? Very few digital customers are willing to pay for an item without first considering the infinite options they have at hand. Basically, buying without being cautious, skillful and selective has become a leap of faith that almost no one is willing to take. For this reason, most businesses have focused on improving different areas of their e-commerce, agreeing that - if they have to choose a fundamental aspect to master - it should be eCommerce customer service . We couldn't agree more, improving customer service in eCommerce will give long-term rewards and generate customer loyalty.

Companies that manage to optimize it will have a great advantage, do you want to be one of them? We will teach you.  ways to optimize your eCommerce customer service  Personalize the experience Call the customer by their first name or favorite nickname, remember what they bought before, how they like to pay, what promotion CU Leads encourages them the most. All of this generates emotional ties with them, makes them feel valuable and part of your business. And that, in turn, manages to build loyalty. If they don't buy from you, they recommend you . But knowing what Pedro bought and which product is Juan's favorite can be difficult to remember if you only resort to your memory.



Therefore, it is better to rely on a database that stores all this information for you. With it you can have all that valuable data at hand and use it to provide personalized attention and create offers of the same type that boost your customers' purchasing decisions and make them feel satisfied with your attention. Not convinced? Maybe these eCommerce customer service statistics will do the trick According to studies, of consumers are more likely to buy from brands that recognize them. Companies that implement a customer service strategy enjoy a  retention rate and an increase in customers by just.